We are now operating a telephone triage system.
If you need medical advice, please call the surgery after 8:30am but before 10:30am, be aware, the available slots allocated for that day may be filled prior to the cut off time, you may be asked to call again the next day. A member of the reception team will ask for some details and pass them onto the clinical team. our call will be returned on the day so it is important that your phone line is kept free and that you are able to take the return call in a private area where you can speak freely.
A member of the clinical team will return your call, they will assess your needs and decide how best to proceed. They may decide a video consultation or face-to-face consultation is the best way forward, they will arrange this for you.
It is advisable that you contact the Practice as early in the day as possible, if you miss the cut off time of 10:30am you will be asked to call back the next day except in the case of a medical emergency.
Treatment room appointments.
Due to the restriction imposed by COVID 19, treatment room capacity has been reduced by 50%. This is to allow time for the equipment to be cleaned in between patients and is necessary to ensure a safe environment for both the patients and staff.